Çağrı Merkezi Hizmetleri Ön Lisans Diploması

She/He has professional background knowledge and skills and acquires managerial field. She/He establishes links between lessons in the call center services program. He/She clearly explains the design and applications of the call center services area to colleagues, superiors and the people and groups that they serve and conduct team work. She/He learn the innovations in the field of call center services and apply what they learn in business life. He/She produces solutions when it is encountered situations that are not foreseen in the field related applications, and takes responsibilities on teams or individual work. She/He knows effective communication techniques and a level of foreign language that can follow the innovations in his field. She/He has the awareness of the necessity of lifelong learning, follows the developments in science and technology, and constantly innovates in the field. She/He be aware of social and professional ethical values. He/She carries social responsibility value. She/He knows the laws and obligations of business law and work safety, environmental protection and applies with the consciousness of quality. He/She has the basic level of computer and software knowledge required by the call center area and apply them. She/He Gains application skills by examining the processes related to the field of public and private sector organizations on site.

Registration of each student on the predetermined dates in academic tenses students must attend at least 70% of the courses and at least 80% of the courses in order to enter the final exams. Students are required to take at least one midterm and a final exam for each course. The achievement grade is 40% for the midterm exam, 60% for the final exam. All exams are evaluated over 100 points. Students who take one of the letter grades (AA), (BA), (BB), (CB) and (CC) are considered successful. (DC) and (DD) grades are conditionally successful grades. For a student to have a DC or DD grade of a grade, a grade point average of at least 2.0 is required.In our country, it is necessary to pass the examination made by Student Selection and Placement Center (ÖSYM) for entrance to universities. Depending on the scores they get in the exams, they arrange the program preferences they can enter and send their preference forms to the Student Selection and Placement Center. SSPC receives all applications, application groups according to the type of score, rank scores from highest to lowest, list preferred programs according to their current score, and place students in one of their preferred programs. Selection of foreign students to enter universities in our country is possible within a certain quota according to a central exam result called Examination for Foreign Students (YÖS).

students who get enough points in the university exam and prefer our program qualify to enroll in the Call Center Services associate degree program. Education and training last 4 semesters and 2 years. The language of education is Turkish. YGS Score Type; HPF-4. 2017-2018 Academic year, students will receive up to 40 quotas.

Students who graduated from the Call Center Services Program are required to fulfill their qualifications. can work in call centers in all public and private sector institutions and organizations. To gain the development of the rapidly growing call center industry in Turkey, to gain the necessary experience, to have the ability to persuade, to have high communication skills qualified workforce is needed.

Qualification is continuous