Çağrı Merkezi Hizmetleri Ön Lisans Diploması

• It has a basic level of knowledge in the field of Call Center Services.
• The decision has the ability to use the information provided in the field of Call Center Services in its practices and behaviors.
• It has the ability to analyze, interpret and evaluate the information on the Call Center Services area.
• Expresses the opinions and suggestions of the information and skill level about the Call Center Services field in writing and orally.
• It fulfills the duties and responsibilities assigned to it.
• Attend help to colleagues.
• Takes responsibility as a team member for problems encountered or unpredicted in practice.
• Know Atatürk's Principles and Revolutions and have them Örgüt/Kurum, iş ve toplumsal etik değerlere uygun davranır.
• Critically evaluates the acquired knowledge and skills.
• At least the European Computer Use License Basic Level required for the Call Center Services area is computer software.
• Indicates continuity of learning needs Can use the European Language Portfolio A2 General Level to track information in the area of ​​call center services.
• The organization / institution behaves in accordance with business and social ethical values.

Examinations are held in writing. However, due to the nature of the course, the unit academic board decides whether to take the exam verbally, both written and oral or practical, with the suggestion of the instructor. Oral exams are held with the participation of at least two teaching staff authorized to teach. A student can be admitted to a maximum of two courses per semester in a single day; distance education programs and Ataturk's Principles and History of Turkish Revolution, Turkish Language, Occupational Health and Safety, Foreign Language lessons and excuse exams. The number of examinations, announcements, implementation and evaluation procedures to be carried out at the faculties where the system is applied will be separately determined by the Senate. Students are required to enter at the time, place and place where the test is announced and to keep the student identification documents and other documents required. In the units where the course system is applied in the university, the achievement score of a course is the sum of 40% of the evaluation score in the semester and 60% of the score obtained from the semester or integration exam. The resultant half-figure is raised to the whole number. In order to be considered a successful dersten, the grade / semester or cumulative exams score must be at least 50. The achievement grade refers to the 4th grading system of the raw achievement grade determined by the participation of the students according to the weights of the grades given by the students in the semester / year activities and the semester / A relative or absolute evaluation system is used in the calculation of students' success grades. In the units, the recommendation of the unit board to be used, which is the absolute and relative evaluation system, and the approval of the Senate shall be determined. The principles of measurement and evaluation of relative and absolute evaluation systems, the conditions and boundaries of participating in the calculation of success grades in the relative evaluation system and the criteria for success grades are determined by the Senate. Students who do not attend any of the two exams at the end of the year and who fail to score at least 50 out of 100 in this examination are deemed unsuccessful; this limit can be raised by the proposal of the relevant unit board and the decision of the Senate.

In our country, it is necessary to be successful in the Higher Education Institutions Examination (YKS) which is made by the Student Selection and Placement Center (ÖSYM) for entrance to the universities. Depending on the scores they receive in the final exam, they arrange the program preferences they can enter and send their preference forms to the Student Selection and Placement Center. OSYM takes all applications, groups applicants according to points, places scores from highest to lowest, lists all available programs according to preferred score, and places students in one of their preferred programs. Documents required for registration; 1- High school or balanced school diploma, 2- Placement result certificate made by OSYM.

Students who graduated from the Call Center Services Program are required to fulfill their qualifications. can work in call centers in all public and private sector institutions and organizations.

The document is valid continuously.