Kat Hizmetleri Sorumlusu Seviye 4 MYK Mesleki Yeterlilik Belgesi

ISCO 08: 5151

ISCO 08: 5151

It is to enable the candidates to determine the knowledge, skills and competencies they should have in the profession of Housekeeping Supervisor and to prove their competence in the profession with a valid and reliable document.

The learning outcomes of this qualification can be acquired in formal and non-formal learning environments, as well as independently in on-the-job and free learning environments.

The person who has this qualification;

• Explains occupational health and safety endeavors.
• Explains the methods of environmental protection and the work of reducing environmental risks.
• Performs personal hygiene and care.
• Explains the preparations for work.
• Explains the methods of following-up borrowed fixture items.
• Explains the methods of following-up fixtures and machines that are sent away from the building.
• Explains the methods of execution of operations.
• Explains the methods of monitoring employees.
• Explains their managerial responsibilities.
• Explains business practices relating to textiles and guest laundry.
• Explains methods of tracking lost and found items.
• Describes end-of-day processes.
• Explains the preparation of the housekeeping services budget.
• Explains pest control.
• Explains periodic cleaning and maintenance work.
• Explains the prevention efforts for legionella.
• Explains quality management systems activities.
• Explains the feedback system.
• To have listening, reading, conversation, oral and written expression skills in a foreign language at the A2 level.

This qualification aims to document professional learning outcomes and does not contain key competences.

Orientation: Vocational

Category: Special Purposes

In order to measure the proficiency, the candidate is given a theoretical and practical examination in a way to meet all the performance criteria defined in the A group compulsory qualification units. The theoretical exam is administered as a 4-choice multiple-choice exam that includes all the learning outcomes and performance criteria predicted to be measured. The success of the candidate is evaluated according to the criteria specified in the measurement and evaluation section of the relevant unit. Each unit is evaluated separately. In the practice exam, the performance of the candidate is measured by applying the scenarios created to include the performance criteria of the predicted learning outcomes and evaluating them through a checklist. Applied and theoretical exams of the units can be combined or separately. A2, A3 units will be given theoretical and practical exams. A1, A4 and A5 units will be measured by the theoretical exam. The validity period of the units/departments in which the candidates are successful in some units/departments of the qualification is 1 year. In order to issue a qualification certificate, it is necessary to be successful in all units/departments of the qualification within the last 1 year.

Quality assurance processes are carried out in accordance with the VQA Quality Assurance Document and the Guidelines in its annex.

Establishment and Approval of National Qualifications:

National qualifications developed by institutions and organizations that have the power to represent the sector and profession, and VQA working groups; It is submitted for the opinion of all relevant parties for at least 15 days, verified by VQA Sector Committees and approved by VQA Board of Directors. National qualifications are reviewed every five years at the latest, depending on national occupational standards.

Assesment and evaluation:

It is carried out by certification bodies accredited by TURKAK according to ISO/EN 17024 Standard and authorized by VQA in accordance with VQA legislation and conditions and methods defined in national qualifications. Measurement and evaluation activities are carried out in accordance with the pre-determined and announced exam programs. Information on qualification forms, evaluators, measurement and evaluation criteria and methods are included in the exam programs. All measurement and evaluation processes are recorded and stored on camera. Records are kept under the conditions and periods defined in VQA legislation. Measurement and evaluation activities are subject to internal and external verification processes. Evidence of verification activities is shared with the relevant institution, file managers and audit team via VQA Web Portal.

Certification:

VQA Vocational Qualification Certificate is issued to individuals who are determined to be successful by the Authorized Certification Bodies. The activities for the design and printing of VQA Vocational Qualification Certificate are carried out by VQA. Security measures such as data matrix and hologram are applied for VQA Vocational Qualification Certificate, and the accuracy of the documents can be checked on VQA Web Portal. Self-Assessment: Authorized Certification Bodies carry out self-assessment activities every year in accordance with VQA legislation and TS EN ISO / IEC 17024 Accreditation Standard. All corrective and preventive action records and supporting documents are kept and submitted to VQA with a self-assessment report.

External Evaluation:

External evaluation of Authorized Certification Bodies is carried out by TÜRKAK (TS EN) in accordance with ISO/IEC 17024 Standard, and by VQA through programmed and unscheduled audits in accordance with VQA legislation. External evaluation reports are submitted to Authorized Certification Bodies and VQA Board of Directors.

Regular Review:

The external evaluation activities and results of VQA Audit Department are regularly reviewed by VQA Executive Board. In addition, TÜRKAK's external evaluation activities and results are subject to regular review by the European Accreditation Union. Information Management Systems: Authorization, measurement-evaluation, certification, self-assessment and external evaluation processes are carried out through VQA Portal. Feedback Mechanisms: In all processes related to qualification, stakeholder participation is ensured at the highest level and opinions, suggestions, objections and complaints are evaluated in accordance with the legislation.

Entry condition is not required.

Vertical advancement from Housekeeper (Level 4) to Housekeeper (Level 5) is possible by demonstrating possession of various knowledge, skills, and competences specifies in the said qualifications.

Vocational Qualifications Authority Law

Regulation on Preparation of National Occupational Standards and National Qualifications

Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation

Audit Procedures and Principles for Vocational Qualifications Authority Certification Bodies

Qualification certificate is valid for 5 years from the date of issue.