Servis Görevlisi Seviye 2 MYK Mesleki Yeterlilik Belgesi

ISCO 08: 5131

ISCO 08: 5131

The purpose of this qualification is to define, measure-evaluate and document the knowledge, skills and competencies required by the service in the food and beverage sector.

The learning outcomes of this qualification can be acquired in formal and non-formal learning environments, as well as independently in on-the-job and free learning environments.

The person with this qualification;

• Explains OHS and environmental protection risks and measures in business processes.
• Explains possible hazards and risks in working processes and OHS measures.
• Distinguish appropriate behavior and measures in emergency situations.
• Explains the methods and procedures for the disposal of waste in the working environment.
• Explains the rules and procedures to ensure health and hygiene.
• Explains the measures and practices to protect personal hygiene and health.
• Explains the precautions and practices to ensure the hygiene and sanitation rules of the working environment.
• Explains the work flow between shifts.
• Explains the systems and automations that will be used in receiving and giving information between shifts.
• Explains the organizational rules, record keeping rules and business standards in the working processes for which he is responsible.
• The service cleans the front and rear areas.
• It cleans the front and rear areas of the service by choosing the appropriate materials according to the surface properties.
• It cleans the service stations with appropriate chemicals.
• It cleans tools and equipment.
• Requests the supply of necessary materials for the cleaning of tools and equipment.
• It cleans tools and equipment by selecting the appropriate chemicals according to their properties.
• Reports faults detected during cleaning.
• Prepares service materials for service.
• It cleans the materials determined and supplied by the relevant unit (supervisor).
• It places all the materials to be used in the service at the service stations ready for service.
• She prepares the buffet.
• Prepares the area where the buffet will be created for service.
• Makes buffets ready for service.
• Makes the preparation of clean fabric materials.
• Brings the clean tablecloths and napkins received from the relevant unit to the service area.
• It places the fabric materials brought to the service area at the relevant stations.
• Helps to dress tables and chairs at banquets.
• In line with the plan prepared by the relevant unit, he places the tables and chairs with help.
• Prepares the table, chair and fabric materials to be used in line with the determined plan.
• It helps to prepare the table layout.
• According to the standards of the business, he places the serving plate and the guest napkin on the table.
• It helps to place forks, knives, spoon sets and all the materials used on the table according to the menu and business standards.
• Prepares service stations for service.
• Prepares service stations according to operating standards.
• Places the tools and materials to be used in the service at the service stations.
• It serves water and bread.
• Provides water service according to business standards.
• It serves bread according to business standards.
• After the service is over, it is withdrawn without disturbing the guest.
• It takes care of orders.
• According to the operating standards, it forwards the order slip received from the relevant unit to the necessary units.
• Follows up other orders received from the table in line with the instructions of the relevant unit.
• At the end of the service, in accordance with the instructions of the relevant unit, he takes the account slip from the safe and brings it to the relevant unit.
• Prepares the ordered drinks for service.
• Prepares the tray for beverage service according to business standards.
• If the guest has any extra ingredients they want, they add it to the tray.
• It transmits the beverage tray to the relevant unit for service.
• Changes ashtrays.
• It replaces the ashtray in accordance with the standard.
• After the service is over, it is withdrawn without disturbing the guest.
• It carries the dirty service materials to the dishwasher.
• Places dirty items on serving tray or serving trolley.
• It carries the tray to the service back area according to the operating standards and OHS rules.
• It helps to intervene in the accidents that occur during the service.
• According to the type of accident, it intervenes in line with the operating standards and notifies the relevant unit.
• It detects the accident, the situations that require repair after the accident, and the materials that are lost, if any, and notifies the relevant unit.
• Explain the disruptions that occur in the workflow.
• Reports suspicious packages, goods and persons, extraordinary situations and injury or death to the relevant unit.
• Notifies the guest's requests and complaints to the relevant unit.
• Prepares the hall for the next day/shift.
• It collects the dirty materials in the hall and carries them to the relevant unit.
• Collects dirty fabric materials and carries them to the relevant unit.
• Prepares the hall for the next service.
• When leaving the hall, it controls the lights and sockets and turns off the devices that need to be turned off in accordance with the OHS rules.
• Applies business standards for lost, found items and gifts given by guests.
• For the gifts given by the guest, he applies to the relevant unit and arranges the goods release form.
• When leaving the workplace with the gift given by the guest, he shows the goods exit form to the officers at the exit of the door.
• Delivers the found goods to the relevant unit supervisor in accordance with the procedures determined according to the operating standards.
• Signs the form for the found item.
• Organizes service repositories.
• It places the service warehouses in accordance with the OHS rules.
• It assists the relevant unit in counting all the tools, equipment and materials in use.

This qualification aims to document professional learning outcomes and does not contain key competences.

Orientation: Vocational

Category: Special Purposes

andidates who want to achieve this qualification are subjected to theoretical and performance-based exams defined in the units.

theoretical exam; It will be held in units A1, A2, A3, A7. In these units, candidates will choose the theoretical exam method they want from the 4-option multiple choice (T1) or open-ended oral exam (T2) theoretical exams.

In the performance-based practice exam, candidates must take the practice exams from the A2, A3, A4, A5 and A6 units one by one and be successful by meeting the criteria determined for that unit in the evaluation.

If the candidate is successful in both exams, he/she is considered successful in this qualification.

In order for the candidates to be considered successful in the elective B1 unit, they must have listening, reading, mutual speaking, oral expression and written expression skills at A1 level.

In the theoretical exam, candidates can take a 4-choice multiple choice (T1) exam with at least twenty (18) questions for the compulsory A1 unit or an open-ended oral exam (T2) with at least 10 questions; for compulsory A2 and A3 units, a 4-option multiple choice (T1) exam with at least five (5) questions or an open-ended oral exam (T2) with at least 3 questions; For the compulsory A7 unit, a 4-choice multiple choice (T1) exam with at least four (4) questions or an open-ended oral exam (T2) with at least 2 questions are applied. An average of 1.5-2 minutes per question is foreseen for the T1 exam. A total of 30 minutes is foreseen for the T2 exam. In the exam organized with multiple choice questions, no points are deducted from the questions answered incorrectly.

All skills and competencies are measured by a performance-based exam. The performance-based exam is carried out in a real or realistic working environment. In units A1, A2, A3, A7, the performance-based exam will be held within the determined scope, according to the case scenario. The duration of the script is about 10-20 minutes

Quality assurance processes are provided through certification bodies authorized in line with the relevant legislation, under the responsibility of the Vocational Qualifications Authority.

Establishment and Approval of National Qualifications:

National qualifications developed by institutions and organizations that have the power to represent their sector and profession are verified by the Sector Committees and approved by the VQA Board of Directors.

Assesment and evaluation:

It is carried out by certification bodies accredited by TÜRKAK according to ISO/EN 17024 standard and authorized by the Vocational Qualifications Authority, in accordance with VQA legislation and conditions and methods defined in national qualifications. All measurement-evaluation processes are recorded and stored on camera.

Certification:

VQA Vocational Qualification Certificate is issued to individuals who are determined to be successful by the Authorized Certification Bodies.

Self assessment:

Authorized Certification Bodies carry out self-assessment activities every year in accordance with the procedures and principles determined by VQA. Activity results are submitted to VQA with a self-evaluation report.

External Evaluation:

Based on self-evaluation reports, scheduled or unscheduled surveillance audits are carried out at least once a year by the VQA Audit Department. External evaluation reports are submitted to Authorized Certification Bodies and VQA Board of Directors. In addition, surveillance audits are carried out by TÜRKAK at least every two years within the scope of ISO/EN 17024.

Regular Review:

The external evaluation activities and results of VQA Audit Department are regularly reviewed by VQA Executive Board. In addition, TÜRKAK's external evaluation activities and results are subject to regular review by the European Accreditation Union.

Information Management Systems:

Authorization, measurement-evaluation, self-evaluation and external evaluation processes are carried out through VQA Portal.

Feedback Mechanisms:

In all processes related to qualification, stakeholder participation is ensured at the highest level and opinions, suggestions, objections and complaints are evaluated in accordance with the legislation.

Entry condition is not required.

Persons with this qualification have the opportunity to apply for the measurement-evaluation processes for the professional qualification certificates at advanced levels or in different fields offered in the same field, and they can also participate in employment in the field of service personnel.

Vocational Qualifications Authority Law

Regulation on Preparation of National Occupational Standards and National Qualifications

Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation

Audit Procedures and Principles for Vocational Qualifications Authority Certification Bodies

Qualification certificate is valid for 5 years from the date of issue.