Servis Görevlisi Seviye 3 MYK Mesleki Yeterlilik Belgesi

ISCO 08: 5131

ISCO 08: 5131

This qualification; in predictable work environments using initial theoretical knowledge (knowledge of classifications, principles, theories, models) and intermediate level factual knowledge (knowledge of terms, events and elements), in jobs and occupations where responsibility is taken for the fulfillment of routine tasks and specific/defined instructions are applied in the performance of tasks presented for recognition of learning.

The learning outcomes of this qualification can be acquired in formal and non-formal learning environments, as well as independently in on-the-job and free learning environments.
​Ayrıntılara bakın

The person with this qualification;

• Explains OHS and environmental protection risks and measures in business processes.
• Explains possible hazards and risks in working processes and OHS measures.
• Distinguish appropriate behavior and measures in emergency situations.
• Explains the methods and procedures for the disposal of waste in the working environment.
• Explains the rules and procedures to ensure health and hygiene.
• Explains the measures and practices to protect personal hygiene and health.
• Explains the precautions and practices to ensure the hygiene and sanitation rules of the working environment.
• Explains food safety and quality requirements.
• Explains the legal regulations that determine the food safety and quality of the works under his/her responsibility.
• Explains the jobs under his/her responsibility according to food safety and quality requirements.
• Provides inter-shift coordination.
• It uses appropriate systems and automations to get information about the remaining work from the previous shift and to delegate the tasks in the areas of responsibility to the next shift.
• He conveys the instructions of his superior to his subordinates.
• Supervises his subordinates.
• He makes preliminary preparations for his job.
• It ensures that the works under its responsibility are carried out in accordance with OHS rules and quality requirements.
• Makes the final inspections in the service area he is responsible for.
• Performs pre-service operations.
• Provides the materials to be used during the service.
• Prepares the service area and service materials for service.
• He greets the guests and presents their meal cards.
• Greets guests.
• Presents food cards to guests.
• It serves water and bread.
• Provides water service in accordance with service rules.
• Serves bread in accordance with service rules.
• It takes orders and ensures that they are forwarded to the relevant units.
• It takes the orders of the guests according to the business standards and service rules.
• Follows up by forwarding the orders received to the relevant units.
• Deals with guest requests and complaints.
• It deals with the requests and complaints of the guests.
• Reports guests' requests and complaints to their supervisor.
• It deals with the accidents that occur in the business and the disruptions in the workflow.
• It deals with the accidents that occur in the business.
• It deals with the disruptions in the workflow.
• It serves drinks.
• Serves hot beverage.
• Serves cold drinks.
• Serves alcoholic beverages.
• It serves food.
• Serves starters.
• Serves main course.
• Serves dessert and fruit.
• Applies post-service operations.
• Receives the account according to the information on the account slip.
• Prepares the table for the next serving.
• He hands over the hall, preparing it for the next shift.
• Accepts gifts given by guests in accordance with business standards.
• Applies business standards related to lost and found property.
• Organizes the service repositories by counting.
• Counts materials.

Organizes service repositories.

This qualification aims to document professional learning outcomes and does not contain key competences.

Quantification and consideration; It is carried out in accordance with the conditions and methods defined in the relevant National Competence, in line with the Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation by the certification bodies authorized by MYK. In measurement and evaluation, different methods such as written and oral exams, performance exams, observation, interview, simulation, role-play, portfolio and on-the-job supervision are used.

Quality assurance processes are carried out in accordance with the VQA Quality Assurance Document and the Guidelines in its annex.

Establishment and Approval of National Qualifications:

National qualifications developed by institutions and organizations that have the power to represent the sector and profession, and VQA working groups; It is submitted for the opinion of all relevant parties for at least 15 days, verified by VQA Sector Committees and approved by VQA Executive Board. National qualifications are reviewed every five years at the latest, depending on national occupational standards.

Assesment and evaluation:

It is carried out by certification bodies accredited by TURKAK according to ISO/EN 17024 Standard and authorized by VQA in accordance with VQA legislation and conditions and methods defined in national qualifications. Measurement and evaluation activities are carried out in accordance with the pre-determined and announced exam programs. Information on qualification forms, evaluators, measurement and evaluation criteria and methods are included in the exam programs. All measurement and evaluation processes are recorded and stored on camera. Records are kept under the conditions and periods defined in VQA legislation. Measurement and evaluation activities are subject to internal and external verification processes. Evidence of verification activities is shared with the relevant institution, file managers and audit team via VQA Web Portal.

Certification:

VQA Vocational Qualification Certificate is issued to individuals who are determined to be successful by the Authorized Certification Bodies. The activities for the design and printing of VQA Vocational Qualification Certificate are carried out by VQA. Security measures such as data matrix and hologram are applied for VQA Vocational Qualification Certificate, and the accuracy of the documents can be checked on VQA Web Portal. Self-Assessment: Authorized Certification Bodies carry out self-assessment activities every year in accordance with VQA legislation and TS EN ISO / IEC 17024 Accreditation Standard. All corrective and preventive action records and supporting documents are kept and submitted to VQA with a self-assessment report.

External Evaluation:

External evaluation of Authorized Certification Bodies is carried out by TÜRKAK (TS EN) in accordance with ISO/IEC 17024 Standard, and by VQA through programmed and unscheduled audits in accordance with VQA legislation. External evaluation reports are submitted to Authorized Certification Bodies and VQA Board of Directors.

Regular Review:

The external evaluation activities and results of VQA Audit Department are regularly reviewed by VQA Executive Board. In addition, TÜRKAK's external evaluation activities and results are subject to regular review by the European Accreditation Union. Information Management Systems: Authorization, measurement-evaluation, certification, self-assessment and external evaluation processes are carried out through VQA Portal. Feedback Mechanisms: In all processes related to qualification, stakeholder participation is ensured at the highest level and opinions, suggestions, objections and complaints are evaluated in accordance with the legislation.

Entry condition is not required.

Service Personnel Level 3 qualification certificate holder might obtain Bar Personnel Level 4 qualification certificate after accomplishing the qualification units beyond the common units.

Vocational Qualifications Authority Law

Regulation on Preparation of National Occupational Standards and National Qualifications

Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation

Audit Procedures and Principles for Vocational Qualifications Authority Certification Bodies

Qualification certificate is valid for 5 years from the date of issue.