Servis Yöneticisi Seviye 5 MYK Mesleki Yeterlilik Belgesi

ISCO 08: 1412

ISCO 08: 1412

This competency can be defined as a previous qualification in jobs and professions, where responsibility is taken in the fulfillment of tasks, management and supervision tasks are carried out, solutions are developed for original problems, and the performance of oneself and others is evaluated in work environments with unpredictable changes by using factual and theoretical knowledge at a comprehensive level, being aware of the boundaries of the work/professional field. presented for recognition of learning.

The learning outcomes of this qualification can be acquired in formal and non-formal learning environments, as well as independently in on-the-job and free learning environments.

The person who has this qualification; 

• Establishes work practices in accordance with the occupational health, safety and environmental protection legislation.
• Evaluates studies to reduce environmental risks.
• Evaluates activities related to food safety and quality management system.
• Controls food safety and the quality of work done.
• Evaluates the efforts to increase guest satisfaction.
• Performs personal preparations.
• Establishes communication between subordinates and superiors.
• Supervises the subordinates.
• Develops activities under her/his responsibility.
• Checks if the service products are prepared according to the procedures.
• Checks if service products are prepared and in enough quantity.
• Arranges the borrowed goods register book.
• Supervises the operation.
• Carries out managerial responsibilities.
• Evaluates the service that is carried out in service departments.
• Deals with guest requests and complaints.
• Checks to see if the service is carried out properly.
• Analyzes food and beverage income-expenses.
• Applies business practices related to lost and found items.
• Cleans the service area.
• Checks that the vehicle, equipment and utensils are cleaned by the relevant unit.
• Coordinates the inventory.
• Performs budget preparation.
• Provides maintenance and calibration of the equipment and utensils belonging to the department by the relevant units.
• Checks the service repositories.
• Helps the housekeeping department work in areas that are related to the department in the accommodation enterprises. 
• Checks the pest control work.
• Evaluate all kinds of publications, innovations and technological developments related to the profession.
• Organizes the on-the-job training program for the new staff.

This qualification aims to document professional learning outcomes and does not contain key competences.

Quantification and consideration; It is carried out in accordance with the conditions and methods defined in the relevant National Competence, in line with the Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation by the certification bodies authorized by MYK. In measurement and evaluation, different methods such as written and oral exams, performance exams, observation, interview, simulation, role-play, portfolio and on-the-job supervision are used.

Quality assurance processes are carried out in accordance with the VQA Quality Assurance Document and the Guidelines in its annex.

Establishment and Approval of National Qualifications:

National qualifications developed by institutions and organizations that have the power to represent the sector and profession, and VQA working groups; It is submitted for the opinion of all relevant parties for at least 15 days, verified by VQA Sector Committees and approved by VQA Executive Board. National qualifications are reviewed every five years at the latest, depending on national occupational standards.

Assesment and evaluation:

It is carried out by certification bodies accredited by TURKAK according to ISO/EN 17024 Standard and authorized by VQA in accordance with VQA legislation and conditions and methods defined in national qualifications. Measurement and evaluation activities are carried out in accordance with the pre-determined and announced exam programs. Information on qualification forms, evaluators, measurement and evaluation criteria and methods are included in the exam programs. All measurement and evaluation processes are recorded and stored on camera. Records are kept under the conditions and periods defined in VQA legislation. Measurement and evaluation activities are subject to internal and external verification processes. Evidence of verification activities is shared with the relevant institution, file managers and audit team via VQA Web Portal.

Certification:

VQA Vocational Qualification Certificate is issued to individuals who are determined to be successful by the Authorized Certification Bodies. The activities for the design and printing of VQA Vocational Qualification Certificate are carried out by VQA. Security measures such as data matrix and hologram are applied for VQA Vocational Qualification Certificate, and the accuracy of the documents can be checked on VQA Web Portal. Self-Assessment: Authorized Certification Bodies carry out self-assessment activities every year in accordance with VQA legislation and TS EN ISO / IEC 17024 Accreditation Standard. All corrective and preventive action records and supporting documents are kept and submitted to VQA with a self-assessment report.

External Evaluation:

External evaluation of Authorized Certification Bodies is carried out by TÜRKAK (TS EN) in accordance with ISO/IEC 17024 Standard, and by VQA through programmed and unscheduled audits in accordance with VQA legislation. External evaluation reports are submitted to Authorized Certification Bodies and VQA Board of Directors.

Regular Review:

The external evaluation activities and results of VQA Audit Department are regularly reviewed by VQA Executive Board. In addition, TÜRKAK's external evaluation activities and results are subject to regular review by the European Accreditation Union. Information Management Systems: Authorization, measurement-evaluation, certification, self-assessment and external evaluation processes are carried out through VQA Portal. Feedback Mechanisms: In all processes related to qualification, stakeholder participation is ensured at the highest level and opinions, suggestions, objections and complaints are evaluated in accordance with the legislation.

Entry condition is not required.

It is the required qualification for this vocation.

Vocational Qualifications Authority Law

Regulation on Preparation of National Occupational Standards and National Qualifications

Vocational Qualifications Authority Examination, Measurement, Evaluation and Certification Regulation

Audit Procedures and Principles for Vocational Qualifications Authority Certification Bodies

Qualification certificate is valid for 5 years from the date of issue.