Sivil Havacılık Kabin Hizmetleri Ön Lisans Programı

5111.05

5111.05

The primary aim of the Civil Aviation Cabin Services program is to train competent cabin crew members who can ensure passenger safety and comfort at the highest level, in accordance with national and international civil aviation standards. The program focuses on developing individuals who possess effective communication skills, well-developed problem-solving abilities, an aptitude for teamwork, and a strong commitment to professional ethical values.

This program aims to provide students with comprehensive theoretical knowledge and practical skills in areas such as flight safety and security procedures, emergency management, first aid applications, passenger services and catering techniques, aviation terminology, and cabin systems and equipment. Concurrently, it is intended to introduce professionals to the sector who are sensitive to different cultures, prioritize customer satisfaction, and are capable of effective decision-making during stress management and crisis situations. The program undertakes the mission of ensuring its graduates acquire the necessary core competencies and self-confidence to pursue a successful career in the aviation sector.

Education and training are delivered through formal, full-time instruction. Practical training sessions are conducted in the institution's aircraft cabin mock-up/training classroom.

• Understands civil aviation safety and security rules and procedures, and effectively applies them in cabin operations.
• Recognizes emergency scenarios (e.g., fire, evacuation, decompression), knows the relevant procedures, and effectively guides passengers in such situations.
• Prioritizes passenger satisfaction and delivers professional cabin services (e.g., catering, comfort, addressing special needs) in accordance with standards, before, during, and after the flight.
• Communicates clearly, understandably, respectfully, and professionally with cabin crew, flight crew, and passengers (including those from diverse cultural backgrounds); makes announcements accurately and effectively.
• Recognizes basic medical issues that may be encountered during flight and correctly administers first aid interventions within their scope of competence.
• Is proficient in the relevant rules, regulations, and terminology of national and international civil aviation authorities (e.g., ICAO, EASA, DGCA) and takes them into account in professional practices.
• Knows the locations, operating principles, and usage of in-cabin systems (e.g., lighting, air conditioning, in-flight entertainment systems) and emergency equipment (e.g., oxygen masks, life vests, fire extinguishers) specific to the aircraft type they serve on.
• Functions as a cooperative, collaborative, and responsible member within the cabin crew, ensuring effective coordination with the flight crew.
• Analyzes non-standard situations that may be encountered during flight (e.g., disruptive passengers, non-technical issues) and develops appropriate solutions within the limits of their authority.
• Adheres to the professional appearance, behavioral standards, and ethical principles required by the profession; positively represents the image of the aviation sector.

• Competency in prioritizing flight safety above all else.
• Competency in engaging in clear, understandable, and constructive dialogue.
• Competency in generating practical and swift solutions when facing challenges.
• Competency in acting cooperatively and supportively within a team.
• Competency in ensuring passenger satisfaction and meeting their expectations.
• Competency in remaining calm and effective under pressure.
• Competency in demonstrating respect and understanding for different cultures.
• Competency in adapting quickly to changing conditions.
• Competency in adhering to professional standards and ethical principles.
• Competency in performing duties attentively and thoroughly.

• Regarding exams and success grades, the relevant articles of the Istanbul University-Cerrahpaşa Associate and Undergraduate Education and Training Regulations are applied.
• Different methods such as homework, project, application, midterm and final exam are used in measurement and evaluation.
• Measurement and evaluation methods applied in courses are defined in the “Istanbul University-Cerrahpaşa Education Information System”. See: https://ebs.iuc.edu.tr/

Quality assurance of associate degree programs in higher education is ensured according to the "Procedures and Principles for Ensuring Quality Assurance of Higher Education Diploma Programs":

1. Creation and Approval of Curricula:

1. YÖK determines the minimum standards and criteria required for the opening of associate degree departments and programs in higher education institutions.
2. The curriculum of associate degree programs in higher education institutions and the learning outcomes that each program will provide to the student are determined by the senates of higher education institutions in accordance with the basic principles determined by YÖK on these issues.
3. The curricula of the National Core Curricula are adopted by the relevant Council of Deans and implemented by higher education institutions with the approval of the Council of Higher Education.

2. Assessment and Evaluation: The measurement and evaluation of the learning outcomes of each associate degree programs is carried out according to the teaching and examination regulations prepared by higher education institutions in accordance with the basic principles determined by YÖK on these issues.
3. Certification: Students enrolled in associate degree programs, if they successfully complete the course credits and other obligations determined by higher education institutions; receive an associate degree diploma.
4. Self-Assessment-External Evaluation: Higher education institutions, in the context of continuous monitoring, enter the "Institutional Internal Evaluation Reports" of the previous year into the Information System prepared by the Higher Education Quality Council (YÖKAK) at the beginning of each year. YÖKAK shares the "Institutional Feedback Report" prepared for the external evaluation of higher education institutions with the public. In addition, accreditation decisions issued by accreditation bodies authorized or recognized by YÖKAK also indicate that the quality assurance of the qualifications of the programs is ensured. YÖKAK conducts regular review activities regarding the qualifications determined in accordance with the legislation.

Students are placed in these programs by ÖSYM in line with their preferences according to the score type of the Higher Education Institutions Exam (YKS) - Basic Proficiency Test (TYT) conducted by ÖSYM. In addition, they can make horizontal transfers within the scope of the "Istanbul University-Cerrahpaşa Directive on Intra-Institutional and Inter-Institutional Horizontal Transfer Principles Between Associate and Undergraduate Programs". The principles regarding the acceptance of international students are determined within the scope of the "Istanbul University-Cerrahpaşa Directive on International Student Admission at Associate and Undergraduate Levels".

Individuals who successfully complete the Civil Aviation Cabin Services program have various career paths available for their development in the dynamic aviation sector and related service areas. Graduates, typically starting their careers as cabin crew, can, based on their experience and performance, advance to senior cabin crew and subsequently to the position of Purser (Cabin Department Manager), the leader of the in-flight cabin team. They can further leverage their knowledge and experience in this field to transition into roles such as Cabin Services Instructor, responsible for training new personnel, or Cabin Services Quality Specialist, who oversees the compliance of service standards and safety procedures. Various opportunities also exist within airline ground operations; leveraging their understanding of passenger psychology and problem-solving skills, they can take on roles in ground services (e.g., check-in, ticket sales, lost and found), passenger relations, cabin crew recruitment processes, or internal training departments. Furthermore, they can steer their careers towards sectors such as private jet/VIP aviation companies, airport management, civil aviation authorities (with necessary additional qualifications), or by utilizing their customer service and communication skills in tourism, hospitality, and consultancy. Moreover, through the DGS (Vertical Transfer Exam) administered by ÖSYM, it is possible to transition to undergraduate programs such as Aviation Management, Logistics Management, Travel Management, Travel Management and Tour Guiding, Tourism Management, and Tour Guiding.

1. Law No. 2547 on Higher Education

1.1. Regulation on the Principles of Transfer, Double Major, Minor and Inter-Institutional Credit Transfer between Associate and Undergraduate Programs in Higher Education Institutions

1.2. Regulation on the Continuation of Undergraduate Education of Vocational Schools and Open Education Associate Program Graduates

2. Law No. 2547 on Higher Education (Additional Article-35)

2.1. Regulation on Higher Education Quality Assurance and Higher Education Quality Board

The qualification is valid at all times.